Terms and Conditions

New Zealand's leading adventure biking company since 1996

Terms & Conditions


We want you to have a relaxed and enjoyable cycling adventure  there is however a serious side that needs to be addressed.

Our Hire Terms and Conditions protect you and us, and makes sure everybody is on the same understanding.

Please ensure you read all of ¬†Natural High’s Terms and Conditions before you tick the box without thinking, and without knowing what you are getting yourself in for. ¬† Please contact us if you are unsure or require clarification.

Bike theft and damage is a very real possibility during your bike hire.  If you want to reduce the risk of having to pay for accidental damage to the bike or paying for its replacement if it gets stolen, then take out Natural High Optional Bike Insurance. *the cost of optional insurance for our performance road bikes,  Rockhopper Expert and full suspension mountain bikes is different to the below chart. Please contact us for details.

Hire Length Cost of Optional Insurance 
1-3 days $8 per day
4-7 days $25 total
8-14 days $35 total
15-21 days $45 total
>22 days $50 total

You can read the terms and conditions of the Optional Insurance here:

Natural High Optional Insurance


Please note that there are different Terms and Conditions for tours and campervan hires, these can be read at the links below:

Review TOURS Terms and Conditions.

Review CAMPERVAN HIRE Terms and Conditions

If in doubt, please contact us for clarification


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