Terms & Conditions of Trade

We want you to have a relaxed and enjoyable cycling adventure, however there is a serious side that needs to be addressed.

Our Terms and Conditions of Trade protect you and our business, and makes sure everybody is on the same understanding.

Please ensure you read all of  Natural High’s Terms and Conditions of HIRE here before you tick the box without thinking, and without knowing what you are getting yourself in for.  Please contact us if you are unsure or require clarification.

We strongly recommend you also make your own full personal travel insurance arrangements including cover for accident, illness and travel cancellation.

Please note that there are different Terms and Conditions for tours and campervan hires, these can be read at the links below:

TOURS Terms and Conditions.

CAMPERVAN HIRE Terms and Conditions

 Natural High’s Terms and Conditions of HIRE

Covid-19 Terms and Conditions

Should New Zealand re-enter Level 3 or 4 restrictions, or if Covid-19 border restrictions prevent you from travelling, you can choose to receive a refund* of any balance paid including your deposit (*less $25 admin fee or 5% of total booking cost, whichever is greater.  Any refunds made will be less any transaction or bank transfer fees).  Alternatively you can transfer your payment for future use, within 12 months.

Please see the official New Zealand site for Covid-19 updates here.

Natural High Optional Bike Insurance

Bike theft and damage is a very real possibility during your bike hire.  If you want to reduce the risk of having to pay for accidental damage to the bike or paying for its replacement if it gets stolen, then take out Natural High Optional Bike Insurance.

In a competitive event or race you ride harder, faster and the risk is greater.  If you are intending to use the hire bicycle in an organised race or timed event please contact us for event insurance pricing.

Hire LengthCategory One Bike Hire Length*Category Two Bike Hire Length**Category Three BikeHire Length***Category Four Bike
1-3 days$10 per day1-3 days$10 per day 1-3 days $60 total 1-3 days $75 total
4-7 days$35 total4-7 days$35 total4-7 days$20 per day4-7 days$25 per day
8-14 days$45 total8-14 days$45 total 8-14 days$175 total 8-14 days$250 total
15-21 days$55 total15-21 days$55 total 15-28 days$250 total15-28 days$350 total
22-28 days$60 total22-28 days$65 total 

For hires exceeding 28 days contact us for an insurance quote


Category One Bikes
– Specialized Pitch 650b, Schwinn Sierra, Kids Bike, Bob Trailer

*Category Two BikesAvanti Giro F2, Avanti Discovery 3, Specialized Rockhopper Sport 29, Avanti Giro AR, Surly Long Haul/Disc Trucker, Avanti Tracker (Fat Bike), Specialized Pitch Sport 650b, Surly Bridge Club.

**Category Three Bikes – Specialized Rockhopper Expert, Specialized Roubaix, Avanti Giro ARC1, Specialized Tarmac, Surly Ogre/Troll.

***Category Four Bikes – Specialized Camber 650b, Specialized Camper Comp 29, Avanti Torrent 650b, Specialized Stump Jumper, E bike

If the bike you are hiring is not listed above please contact us for pricing details.

You can read the Optional Bike Insurance policy here:

Natural High Optional Bike Insurance

If you are intending to use the hire bicycle in an organised race or timed event please contact us for event insurance pricing.

If in doubt, please contact us for clarification.

Please note that you are responsible for damage to any hire items from New Zealand wildlife (including but not limited to Kea damage).  Be aware and do not leave bikes / panniers / helmets and hire equipment unattended and vulnerable.